Service Engineer 2 (Hyderabad, Telangana, IN)

Organization Background:

The Cloud Engineering and Ops team drives cloud migrations, engineering and OnPrem hosting, compute, storage data protection, data engineering for the Technology, Engineering & Operations organization. We support OnPrem and Azure cloud infra running Windows, Linux VM's and SQL, Oracle databases.

What will you be responsible for?

• End to end management of MEMCM Server Patching
• Able to handle First Point escalations and Process Escalations
• Error resolutions and RCA for Major Incidents
• Troubleshooting Patch Failure Issues
• Creating, deploying, and troubleshooting Configuration Items in MEMCM
• Good understanding of Vulnerability Management using Rapid7

What would your day look like?

• Deploying Windows and Third-Party Patches on servers using MEMCM
• Troubleshooting Server Patching issues
• Explore and architect Cloud patching solutions (AUM, Azure Arc etc)
• Root cause Analysis for MIs
• Drive Get Current and Stay Current Initiatives
• Good knowledge in Scripting like PowerShell or Python.
• Good knowledge in Azure.
• Deploy and remediate identified vulnerabilities.

Who are we looking for?

• 3-5 years of experience in managing enterprise patching, vulnerability management and Monitoring
• Hands-on experience in latest branch (MEMCM 1906/1910/2010/2103) of SCCM
• Fair understanding of MEMCM architecture, including configuration files.
• Good knowledge in Vulnerability manageability process and implementation
• Hands-on experience in Application deployment, Patch Management, Software metering, Task Sequencing, etc.
• Troubleshoot and support MEMCM Platform and associated topologies on Windows operating systems.
• Ability to work in ambiguous work environment with global team setup
• Experience working in feature crew model, knowledge of Agile framework