Associate- Integrated CX Design

Industry/Sector

Not Applicable

Specialism

Customer

Management Level

Associate

Job Description & Summary

At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth.

Those in customer experience at PwC will specialise in providing consulting services focused on enhancing the overall customer experience. You will analyse customer touchpoints, design customer journey maps, and offer guidance and support to help clients create seamless and personalised experiences that drive customer satisfaction, loyalty, and advocacy.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn't clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity

When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you'll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You'll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.

As part of the Customer Experience team you will design innovative user experiences that meet client needs and enhance satisfaction. As an Associate you will support senior staff in creating impactful design solutions while developing your knowledge in user-centered design practices. This position allows you to collaborate closely with teams and stakeholders, making sure that your designs resonate with users and drive engagement.

Responsibilities

• Assist in designing user experiences that align with client expectations

• Support senior team members in developing design solutions

• Collaborate with stakeholders to uphold user-centered outcomes

• Conduct research to inform design decisions

• Participate in brainstorming sessions to generate innovative ideas

• Develop a foundational understanding of design practices

• Engage in feedback loops to refine design concepts

• Adapt designs based on user insights and testing

What You Must Have

• Bachelor's Degree

• 2 year of experience

• Oral and written proficiency in English required

What Sets You Apart

• 2 to 5 years of experience in Design or UI/UX Strategy

• Proficiency in UX design tools like Figma and Adobe XD

• Demonstrating user-centered design and design thinking

• Excelling in collaboration and communication with teams

• Passion for resolving user pain points through design

• Knowledge of accessibility testing tools and standards

• Familiarity with HTML5, CSS3, and JavaScript skills

• Researching and showcasing industry trends and technologies

Travel Requirements

Up to 40%

Job Posting End Date