Customer Care Executive

Handle customer queries and complaints through WhatsApp, phone calls, and ticketing systems. Provide timely, accurate, and professional responses to ensure customer satisfaction. Manage and update customer records in the system, ensuring accuracy of information. Use Excel for basic reporting, data entry, and tracking customer issues. Coordinate with internal teams to resolve escalated cases efficiently. Convince and retain customers by providing suitable solutions and building trust. Follow SLA timelines and maintain performance metrics (response time, resolution rate, FCR). Work according to roster/shift schedules, including weekends if required. Continuously improve knowledge of products, processes, and customer interaction skills.

Graduate / Diploma holder (any stream). Strong verbal and written communication skills in Hindi & English.