Customer Experience Associate - US Ops

Your eyes are peeled for a technology startup that is bringing innovative and palpable change to the built world. You're passionate about affecting consumer behavior in a way that's good for our communities and our planet. And if you're fueled by the idea of applying technology to make a positive impact, look no further. As a customer experience specialist, you'll be the first line of defense to ensure that the feeling of traveling is as good as the feeling of arriving for our customers.

Problem statement: Pre-empting customer needs and delighting them whenever they need any support from us.

Responsibilities: Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.

Preferred experience of at least 1 year within Sales or Customer Service. If you don't have prior work experience in Customer Service but our problem statement resonates with you, we're willing to hear you out. Tech-savvy. You don't expect you to know how to code, but you'll be building solutions on no-code platforms. We want you to understand what that means. Strong process orientation & documentation ethic. Familiarity with excel/sheets is a must. Good analytical skills will give you a strong advantage.