Quality Lead

We are looking for a Quality Analyst to drive excellence across our Charter Sales function by auditing sales interactions, ensuring SOP adherence, and improving overall sales effectiveness. This role will play a critical part in maintaining customer trust, sales hygiene, and measurable performance improvement. Key Responsibilities Conduct regular quality audits of charter sales representatives across calls, emails, and CRM activities. Ensure sales hygiene throughout the sales cycle, including documentation, follow-ups, and CRM accuracy. Verify strict adherence to SOPs, pricing guidelines, and approval workflows. Audit sales conversations to ensure no over-promising and that all information shared with customers is accurate and compliant. Evaluate sales interactions for efficacy, including need discovery, solution fit, communication clarity, and closure effectiveness. Create efficacy mapping frameworks to identify skill gaps and coaching opportunities. Track, analyze, and report quality scores, trends, and recurring issues. Measure the impact of quality interventions on conversion rates, deal value, customer satisfaction, and repeat business. Partner with Sales Leaders and Training teams to drive continuous improvement and enablement initiatives.

2–5 years of experience in sales quality, sales operations, or audit roles (inside sales / charter / B2B preferred). Strong understanding of sales cycles, SOPs, and CRM hygiene. Ability to identify over-promising, misalignment, or risk in sales conversations. Data-driven mindset with experience in reporting, dashboards, and impact analysis. Excellent communication skills with a coaching-oriented approach. High attention to detail and strong stakeholder management skills.