Customer Success Engineer - Costa Rica

• CSE's performance will be reviewed using the following key performance indicators:

• Productivity

• Time to resolve

• Customer Satisfaction

• Response rate for customer Satisfaction

As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees' differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected.

Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to recruiting@redis.com. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws.

Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.

• 2+ Years as a developer and customer facing roles consulting, support or operations

Technical skillset

o Web Development:

▪ Understanding of front-end technologies like: HTML5, CSS3 (including preprocessors like Sass or LESS), JavaScript (and libraries like jQuery), Responsive design principles o Front-end frameworks: React.js, Angular, Vue.js and Back-end frameworks: Node.js, Express.js, Django, Flask, Ruby on Rails

o Database Management:

▪ Understanding of database management systems (DBMS) and querying languages: SQL (e.g., MySQL, PostgreSQL), NoSQL databases (e.g., Redis) o APIs and Services:

▪ Ability to integrate with and consume APIs (Application Programming Interfaces) provided by third-party services or platforms

o Basic DevOps Skills:

▪ Familiarity with basic DevOps principles and tools, such as: Docker for containerization, Kubernetes, Red Hat OpenShift, Continuous Integration/Continuous Deployment (CI/CD) pipelines, Cloud platforms like AWS, Azure, or Google Cloud Platform

o Problem-Solving Skills:

▪ Strong analytical and problem-solving abilities to identify and resolve technical issues efficiently. o Familiarity with using the latest tech deployment models

▪ Like Infrastructure-as-a-Services (IaaS), Software-as-a-Service (SaaS), and Platform-as-a-Service (PaaS)

Non-Technical requirements

o Excellent skills in research and analytics

o English level (reading and writing) (C1 – Advanced), Portuguese is a plus.

o A demonstrable obsession for customer satisfaction, earning and keeping trust with attention to the wider overall customer experience

o Track record of ownership of tasks and experience in time management and prioritization

o A proven history of self-development and proactive learning