Customer Success/Support Intern

Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner. We understand that it's easier than ever to start a restaurant & retail business, it's harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:1. Getting people to make their first purchase.2. Getting those people to come back and buy again (and again and again).These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn't need to get added to the list.Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continuously engage with them in a smart & automated way - making them look like a professional without the effort.There is a massive opportunity in front of us. We're building a business that is big, meaningful, and lasting. For that, we're building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we'd love to hear from you.You'll play a vital role in supporting the backend processes and operational workflows that enable our teams to deliver exceptional customer experiences. If you're organized, detail-oriented and thrive on solving problems behind the scenes, this role is for you!Your responsibilities include: Backend Operations: Support the development and maintenance of backend processes to streamline the operations of the Customer Success and Support teams. Process Setup and Optimization: Assist in defining, documenting, and refining operational workflows for improved efficiency and scalability. Data Management: Organize, update, and maintain accurate records of customer interactions, feedback, and support tickets. System Support: Work with CRM tools and other internal systems to ensure data accuracy, update customer information, and track team performance metrics. Reporting and Analytics: Generate detailed reports to monitor team productivity, customer satisfaction, and process bottlenecks. Knowledge Base Maintenance: Assist in creating and managing internal documentation, FAQs, and process manuals to support the teams effectively. Issue Resolution Support: Collaborate with the Customer Success and Support teams to resolve operational issues and ensure a seamless customer experience. Cross-functional Coordination: Work closely with cross-functional teams to ensure smooth execution of backend operations and alignment with company goals.

Currently pursuing or recently completed a degree in Business Administration, Operations, or related fields.