Manager - Key Accounts / Tamilnadu - Chennai

ABOUT US:

Rentokil PCI brings to the Indian market the expertise of over 90 years of Rentokil, the world's largest

commercial pest control company with operations in more than 70 countries and PCI, the number one

pest control company in India with presence in the local market for over 60 years.

Rentokil PCI aims to set new standards for customer service with operations across 300 plus locations in

India. The company also focuses on developing industry-leading service operations through the sharing

of best practices, new innovations and the use of digital technologies.

POSITION RESPONSIBILITIES / REQUIREMENTS:

The Key Accounts Manager is responsible for managing existing customers and winning new ones. The

person will report to the National Key Account Manager. The incumbent will have to work as part of a

multi-functional team, and this involves collaboration with the internal team and external stakeholders.

GENERAL DUTIES & RESPONSIBILITIES:

● Customer retention

● Contract renewal with annual price increase

● Manage collection

● Up-selling to existing customers

● New business development

● Work collaboratively with pan India KA & cross-functional teams

● New Business Development

● Market survey, competitor analysis to understand gaps of our services

● Control cost and work within the allocated budget

● Support the service team by providing client feedback

● Attend to other work-related duties as may be assigned to you from time to time

KEY DELIVERABLES:

● Customer (Revenue) retention of 95%+

● On-time customer contract renewal of 100%

● Price increase from existing customers as per target set

● Manage collection and DSO as per targets set

● Generate new sales from existing and new customers as per the Monthly, Quarterly and

Yearly target set

CORE COMPETENCIES

● Excellent Customer Relationship management skills

● Good communication – both verbal and written

● Proven track record of customer management and business development

● Ability to work with cross-functional teams