Travel & Lifestyle Consultant

What you will do

Luxury and complex travel

• Plan and book multi-city international itineraries, premium-cabin flights (business and first class), luxury hotels and resorts, villas, cruises and bespoke holiday packages.
• Maximise value for members by optimising reward-point redemptions, card-linked offers and luxury hotel programme benefits such as upgrades, breakfast and late checkout.
• Advise on visas, travel documentation, transit rules, baggage, fare conditions and travel insurance.
• Arrange airport meet-and-assist, lounge access, chauffeur transfers and private car rentals.
• Handle disruptions such as cancellations, delays, missed connections and re-bookings with urgency and calm, including during overseas emergencies at odd hours.

Lifestyle and concierge

• Secure reservations at fine-dining and celebrity-chef restaurants in India and abroad, often at short notice.
• Source tickets for sold-out concerts, sporting events, theatre and festivals.
• Book golf rounds, spa and wellness retreats, and private experiences.
• Fulfil gifting, flower and cake delivery, courier and personal-assistant requests, and celebration planning for anniversaries and birthdays.
• Build and use a network of luxury partners and suppliers to deliver what others cannot.

Member experience

• Deliver discreet, polished, personalised service, remembering member preferences and using them proactively.
• Maintain accurate records of every interaction in the CRM and ticketing system.
• Meet service KPIs: first-contact resolution, turnaround time, booking accuracy, CSAT/NPS and quality-audit scores.
• Escalate complaints, service failures and suspicious activity through defined channels.

Data privacy and security

• Handle member personal information on a strict need-to-know basis, following R360's privacy and information-security policies and India's DPDP Act 2023.
• Follow only approved, secure payment processes. Never record or share card details, OTPs or identity numbers in notes, chats or emails.
• Complete mandatory training on information security, data privacy, fraud awareness and the code of conduct.

• Hospitality or travel background: You have 2–5 years in a customer-facing role, for example at a hotel front office or guest relations desk, in airline or airport services, at a travel agency or OTA, in cabin crew, or on a premium customer service desk.
• Well spoken, with fluent English: You are confident, warm and articulate on the phone and in writing, and comfortable speaking with senior, high-profile customers.
• Quick learner: You pick up new systems, processes and destinations fast. We provide full training on our booking tools and service standards, so prior GDS or booking-system experience is welcome but not required.
• Service attitude: You enjoy solving problems for people, take ownership, and stay calm and polite under pressure.
• Graduate in any discipline: A hotel management or travel and tourism qualification is an advantage.
• Shift flexibility: You are open to rotational shifts, including nights and weekends.