Senior QA Engineer

• Execute manual and automated test cases to validate functionality, usability, and performance of voicebots and chatbots
• Perform regular quality checks on live bots and report existing flaws, along with documenting improvisations on ticketing platforms.
• Collaborate with cross-functional teams to understand requirements and acceptance criteria.
• Create and maintain detailed test documentation including test plans, cases, and scripts.
• Perform regression testing to ensure stability after changes.
• Participate in test planning, estimation, and execution for new features and maintenance releases.
• Contribute to improving testing processes, tools, and methodologies.
• Stay updated on industry best practices and emerging testing techniques.

Requirements

Educational Qualifications

• Bachelor's degree in Computer Science, IT, Software Engineering, or related field.
• Good understanding of software testing concepts, methodologies, and best practices.

Experience

• 3 - 4 years of experience with test case design techniques and execution, preferably with a SaaS based company

Functional/Technical Skills

• Good knowledge about customer behaviour while interacting with bots to be able to develop robust test cases.
• Knowledge about SQL and log management