CRM Executive ( Receptionist)

We are looking for a professional and customer-focused Receptionist (CRM) to manage front desk operations and customer relationship activities. The candidate will be responsible for handling visitor inquiries, maintaining customer records, coordinating follow-ups, and ensuring a positive customer experience.

Key Responsibilities

• Manage front desk operations and greet visitors professionally.
• Handle incoming calls, emails, and customer inquiries.
• Maintain and update customer data in CRM software.
• Coordinate customer follow-ups and feedback collection.
• Schedule appointments and meetings.
• Prepare daily reports and maintain records.
• Assist sales and customer support teams with CRM-related tasks.
• Ensure timely resolution and escalation of customer concerns.

Requirements

• Graduate in any discipline.
• 6 months to 1 year of experience as a Receptionist, CRM Executive, or Customer Support Executive.
• Knowledge of CRM software and MS Office.
• Good communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Professional appearance and positive attitude.
• Ability to handle customer interactions effectively.

Skills Required

• Customer Relationship Management (CRM)
• Communication Skills
• Data Entry & Record Management
• MS Excel & MS Office
• Follow-up & Coordination
• Customer Handling
• Time Management
• Problem-Solving Skills

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