Customer Success Manager

About the Role

Rubiscape is looking for an outcomes-driven Customer Success Manager to ensure our enterprise and institutional clients maximize the value, adoption, and ROI of their decision intelligence investments. You will own the post-sale customer relationship, driving user retention and expansion.

Key Responsibilities

• Lead the post-sale onboarding journey, moving enterprise users from initial deployment to active platform democratization within days.
• Act as a strategic advisor, helping clients establish their internal AI Skilling academies using the Rubiversity framework to future-proof their internal workforce.
• Proactively monitor platform health metrics, resolve adoption roadblocks, and identify opportunities for account expansion and multi-year contract renewals.

Requirements

• 3–6 years of experience as a CSM, Account Manager, or Implementation Consultant within the enterprise B2B SaaS or data analytics sector.
• Exceptional communication skills with the technical fluency to discuss data workflows with data science and IT teams.