Project Manager

Job Purpose

Under the direct supervision of a Program Manager (including Associate or Senior level), the Project Manager is a key member of a project team, working closely with the other project team members, Language Delivery (LXD) teams, Technical Services and Quality Assurance. The Project Manager is responsible for successful execution of quotes and projects of varying complexity and scope and managing the work of multiple client accounts to ensure client satisfaction, establish consistent high-quality on-time deliverables as well as identify and grow the account's potential based on predefined objectives. The Project Manager will approve and update client quotes and the project process as needed as well as address issues escalated from others.

The Project Manager serves as a primary client contact for assigned accounts and supports the Program Manager as needed. The Project Manager meets with the various teams to discuss open and emerging business issues for assigned accounts as well as to make recommendations for improvements. The role may require leading implementation of new initiatives and completing special projects as needed. The Project Manager may oversee the activities of one or a few junior team members including work allocation.

About Transform

At RWS, we enable the world's largest enterprises to communicate with global audiences through cutting-edge language technology, AI-driven solutions, and expert services. Our RWS Transform division empowers organizations to accelerate digital transformation, scale global content, and unlock growth in every market.

Key Responsibilities

• Manages end-to-end project lifecycle, including planning, scheduling, budgeting, and delivery of high-quality outcomes.
• Acts as the primary point of contact for clients, managing expectations, requirements, and ongoing communication.
• Provides regular project status updates and ensures overall client satisfaction.
• Identifies, assesses, and mitigates project risks to avoid delays or quality issues.
• Ensures adherence to deadlines, budgets, and compliance standards (including ISO requirements).
• Coordinates internal and external resources, ensuring teams have the tools and information needed to execute tasks effectively.
• Collaborates with cross-functional teams and Supply Chain to allocate and manage project resources.
• Handles project financials, including quotations, POs, invoicing, and monitoring project profitability (P&L).
• Defines and implements project workflows, processes, and continuous improvement initiatives (including post-mortems and CAPAs).
• Resolves issues and escalates critical risks or client concerns when necessary.
• Supports forecasting, planning, and execution of account growth opportunities.

Skills & Experience

• college degree or equivalent in Business, English, Foreign Language, Social or Applied Sciences, or related field.
• Three to five years of hands-on experience coordinating projects within the localization or translation industry.
• Successful customer service/account management experience, generally a minimum of two years.
• Computing skills, including experience with TRADOS or other translation management tools (CAT, or Computer Aided Translation tools) and publishing applications (e.g., FrameMaker, InDesign, etc.).
• Demonstrated successful leadership or mentoring experience preferred.
• Verbal and written fluency in at least one foreign language a plus.
• PMP Certification a plus.
• provide guidance to others in a clear and respectful manner.
• communicate effectively with employees through changes in procedures, client requirements, and other production processing issues.
• make decisions, collaborate with and assist employees through problems on job-related issues.
• Strong organizational skills in a fast-paced, deadline-driven environment.
• resolve customer service and production issues in a professional and efficient manner.
• Quality focus and detail oriented.