Customer Support Executive

We are a direct-to-consumer (D2C) lifestyle brand. Our vision is to advocate the सादा / SAADAA way of living and make बेहतर / BETTER basics for everyone.#RAHOSAADAA #PEHNOSAADAATop 1% Shopify stores in India, we have been bootstrapped and profitable with industry-leading benchmarks, we have grown from a 100 sq. ft. garage to now a 150+ people team within 4 years.We are looking for a Customer Support Executive who will be the voice of सादा / SAADAA for our customers. You will handle queries, resolve issues, and ensure our customers feel heard and valued at every touchpoint. This is a great opportunity for someone starting out in customer service who wants to grow in a people-first, solution-oriented environment.You will be responsible for responding to customer queries via email, phone, chat, or social media in a timely and professional manner, resolving product, order, or delivery-related issues effectively and empathetically, coordinating with internal teams (warehouse, logistics, production) to address customer concerns, maintaining detailed and accurate records of interactions and resolutions, gathering customer feedback and sharing insights to help improve products and services, verifying customer orders, returns, and exchanges as needed, proactively following up to ensure customer satisfaction, and helping build a positive brand image by delivering exceptional service. Do you feel out of place in a world full of unnecessary complexities? Do you find joy in little things? Are you an avid reader with a curiosity for understanding how things work and how we got here? Do you believe life is simple and people around you are focusing on the wrong things? Are you excited by the idea of learning new things or solving problems with the simplest solutions?If the answer to all the above questions is yes, you are in the right place.The world is full of unnecessary complexities, & we, as humans, do not understand the burden of unconscious consumption.We at सादा / SAADAA believe simplicity with better basics is the way to live a fulfilling life.

0–2 years of experience in customer support or a similar role; freshers with strong communication skills are welcome.