Team Lead- Process Improvement Team

About the Role

We are looking for a Team Lead to support the execution of a student support program within

the Process Improvement Team. This is a highly execution-oriented role that involves working

closely with volunteers, monitoring implementation quality, identifying operational gaps, and

ensuring smooth day-to-day coordination.

The ideal candidate is someone who is proactive, detail-oriented, comfortable managing people

and processes simultaneously, and able to solve problems quickly in a fast-moving environment.

Role Details

Role: Team Lead- Volunteer Operations & Execution

Team: Process Improvement Team

Duration: 5-month contract role

Compensation: ₹35,000/month

Location: Delhi

Requirements

1. Volunteer Hiring & Onboarding

● Support volunteer hiring and selection processes

● Coordinate volunteer onboarding and documentation

● Conduct orientation sessions and ensure volunteers understand program expectations

● Help build onboarding processes, guides, and training materials

2. Volunteer Training & Management

● Conduct volunteer training sessions and refresher trainings

● Manage and support a group of volunteers working with students

● Ensure volunteers understand processes and execute tasks consistently

● Conduct regular check-ins with volunteers to resolve challenges

● Keep volunteers engaged, accountable, and motivated

3. Quality Monitoring & Feedback

● Listen to volunteer-student support calls and provide constructive feedback

● Identify areas of improvement in volunteer interactions and execution quality

● Support volunteers in improving communication and student engagement

● Escalate major concerns or recurring issues to the team

4. Program Execution

● Track weekly completion of support calls

● Coordinate with internal teams to ensure smooth implementation

● Help troubleshoot operational bottlenecks during execution

● Ensure accurate and timely reporting of progress and challenges

5. Help out wherever needed to ensure successful execution of the program.

Who We're Looking For

1. Strong communication and coordination skills

2. Able to manage multiple tasks and coordinate with different people at the same time.

3. Ability to work independently and take ownership

4. Good problem-solving and follow-through

5. Empathetic while giving feedback and managing volunteers

6. Organized and detail-oriented

Preferred Background

1. Bachelor's or Master's degree in any field.

2. 1-2 years of experience in operations, program coordination, or the social

impact/development sector is preferred.

3. Experience conducting trainings, managing teams, or handling field execution is preferred.

Application Process

Shortlisted candidates will be required to complete a short assignment followed by an interview as part of the selection process.

If you're passionate about driving impact through efficient operations and teamwork, we'd love to connect!

 Please fill out the Google Form to apply: https://forms.gle/w7yuK9fcsNEcMnkR6