L1/L2 Support- Spanish

Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem expediting correction or adjustment; following up to ensure. Coordinating between customers & technical team to provide on -me solution of their queries. Manage large amounts of incoming calls. Handle complaints, provide appropriate solutions and alternatives within the -me limit and followup to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Resolve customer complaints via phone, email, mail.

Bilingual (Spanish & English) Proficiency is a must requirement. Excellent communication skills both verbal and written. Good hands-on MS-Office (MS- Excel). Client/customer queries handling experience. Ability to track record of all the queries and related solutions. Strong contact handling skills and active listening. Ability to multitask, prioritise and manage effectively.