customer care executive

Job Title: Customer Care Executive

Location: Office Address –  G2, Ackruti Centre Point, MIDC, Andheri (E), Mumbai 400 093, India

Job Type: Full-time
Department: Customer Service

About the Role:
We are looking for a dedicated and personable Customer Care Executive to join our dynamic team. As a Customer Care Executive, you will be the first point of contact for our customers, providing excellent service and ensuring a seamless experience. You will play a key role in enhancing customer satisfaction by resolving inquiries, addressing issues, and offering support across various communication channels.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.
• Provide accurate information regarding products, services, and policies.
• Resolve customer complaints or concerns in a calm and efficient manner, ensuring customer satisfaction.
• Process orders, returns, and exchanges in accordance with company policies.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with internal teams to resolve product or service-related issues.
• Identify opportunities to enhance the customer experience and offer suggestions to improve services.
• Follow up with customers to ensure that their issues have been resolved and their expectations met.
• Stay informed about company products, services, and promotions to effectively communicate with customers.

Qualifications:

• High school diploma or equivalent (Associate's or Bachelor's degree is a plus).
• Proven experience in customer service or a related field.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to stay calm and composed in challenging or stressful situations.
• Proficiency with customer service software, CRM tools, and Microsoft Office Suite.
• Empathetic and patient with customers, displaying a positive attitude.
• Strong multitasking abilities and time management skills.

Preferred Skills:

• Experience with live chat and voice support.

• Knowledge of [industry-specific] products or services

• Bilingual or multilingual abilities (a plus).

Note: The working hours will follow UK time: Mon – Fri 5 working Days

• 12:30 PM to 9:30 PM for the first 6 months
• 1:30 PM to 10:30 PM for the subsequent 6 months

Please note, this role is focused solely on voice support responsibilities with no sales involvement.