Customer Support Engineer

You will liaise between customers and product managers and help in converting the software problems into product requirements and fixes. You will collaborate with internal teams for the design and development of key modules. You will interact with customers to provide technical support and guidance for users. This role demands thorough understanding of the product, understand client use cases. Troubleshoot technical problems, problems with data and fix them.

Exceptional SQL and database abilities. Exceptional analytical skills. Hands-on knowledge on software development lifecycle. Strong verbal and written communication skills. Basic knowledge of RDBMS. Familiarity with NoSQL databases is an added advantage. Good analytical and troubleshooting abilities with a strong interest in solving technical problems. Willingness to learn and work on helpdesk or L1 support activities. Ability to escalate issues appropriately and communicate effectively with stakeholders. Eagerness to learn and work with web analytics and performance monitoring tools. Familiarity with or interest in learning support and helpdesk tools.