Customer Service Representative (CSR)

Requirements Education Higher Secondary Minimum Education: HSC (Higher Secondary). Experience At most 1 years The applicants should have experience in the following business area(s): Training Institutes, Call Center, Educational Technology (Edtech) Startup Additional Requirements Age 20 to 30 years Qualifications Preferred: University students or graduates. Experience: 6 months – 1 year in customer support is preferable. Freshers with strong communication skills and willingness to learn are also encouraged to apply. Excellent verbal and written communication skills (Bangla English). Strong active listening, critical thinking, and problem-solving ability. Ability to remain calm, empathetic, and professional under pressure. Familiarity with CRM systems (Bitrix, Zendesk, Freshdesk, or similar) is a plus. Skills Abilities Customer-first mindset with a positive, proactive attitude. Strong multitasking and time management skills. Detail-oriented and collaborative team player. High adaptability and eagerness to learn new tools and processes. Growth mindset with a strong willingness to upgrade communication and problem-solving skills continuously. Career Growth Benefits Opportunity to work with a global learning company. Structured career development pathway with training and mentorship. Monthly learning skill-building sessions for continuous professional growth. Exposure to global-standard customer support practices. Competitive salary and performance-based incentives. Friendly, inclusive, and learning-focused work environment. Responsibilities Context

Key Responsibilities Handle inbound and outbound calls, emails, and live chats with professionalism and courtesy. Provide accurate, timely, and complete information using internal tools and resources. Address and resolve customer complaints with patience, empathy, and efficiency. Maintain and update customer records and document all interactions in CRM. Collaborate with internal departments to improve the overall customer experience. Assist customers with product inquiries, order placements, troubleshooting, and support needs. Meet and exceed performance metrics, including response time, resolution rate, and customer satisfaction scores. Skills Expertise Client Service Communication in English Customer Care Customer Relationship Management Sales target Customer Service Telecommunication Products Services

Compensation Other Benefits T/A,Mobile bill,Weekly 2 holidays Salary Review: Yearly Festival Bonus: 2

Workplace Work at office Employment Status Full Time Gender Only Female Job Location Dhaka

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