Billing and Collections Specialist

We are looking for a Billing and Collections Specialist (US Time Zone) who is responsible for managing billing and collecting all the outstanding accounts receivable from customers. In addition, you will be responsible for resolving customer billing problems, reducing the amount of accounts receivable, and tracking and reporting accounts receivable regularly. Partner with the sales team and customer success teams for customers to understand the contract and project status, and issue invoices to customers based on their billing milestones. Raise invoices as per contract terms, billing schedules, and agreed milestones. Proactively communicate with customers over email, phone and/or chat to collect outstanding balances. Collaborate with Sales, Finance and Customer Success teams to resolve billing issues Monitor accounts on a daily basis to identify outstanding account receivables, and take necessary actions in order to encourage timely payments. Review Weekly Aging Reports and collect customer payments in accordance with payment due dates Assist with ad-hoc projects as needed Assist with month-end, quarter-end, and year-end closing duties

Fluent in English, including written and conversational abilities. Experience with software / SaaS businesses is strongly preferred. 3-4 years of proven experience as a Collection Specialist or similar role with the responsibilities above required. Bachelor's Degree or equivalent.