ServiceNow Developer

Job Title: ServiceNow Developer

Location:

Experience Required:

2–5 years

Job Summary

We are seeking a skilled and motivated ServiceNow Developer to design, develop, and implement solutions on the ServiceNow platform. The ideal candidate will have strong technical expertise in ServiceNow development, a good understanding of ITSM processes, and experience integrating ServiceNow with external systems.

Key Responsibilities

• Design and develop ServiceNow applications and modules including:

• ITSM (Incident, Problem, Change)
• ITOM / Discovery (good to have)
• HRSD / CSM (good to have)
• SPM/ GRC (good to have)

• Customize ServiceNow workflows, UI policies, business rules, client scripts, and UI actions
• Develop and maintain Service Catalog items, record producers, and workflows
• Implement integrations using REST/SOAP APIs with external systems (e.g., SAP, third-party tools)
• Work on ServiceNow scripting including:

• Glide API
• Script Includes
• Flow Designer

• Create and manage update sets, ensure proper deployment across environments
• Collaborate with stakeholders to gather requirements and translate them into technical solutions
• Perform unit testing, debugging, and troubleshooting
• Maintain platform performance, security, and scalability
• Provide support and enhancements for existing ServiceNow implementations

Required Skills & Qualifications

• Hands-on experience with ServiceNow platform development
• Strong knowledge of:

• JavaScript
• ServiceNow scripting (Business Rules, Client Scripts, Script Includes)

• Experience with ServiceNow modules such as:

• ITSM (mandatory)
• ITOM / HRSD / CSM/ SPM/ GRC (preferred)

• Experience in integrations using REST/SOAP APIs
• Familiarity with ServiceNow Flow Designer and IntegrationHub
• Understanding of Agile/Scrum methodologies
• Good problem-solving and analytical skills

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow CIS – Data foundation and CSDM
• ServiceNow CIS – ITOM/ HRSD/ CSM/ SecOps/ GRC
• Experience with:

• ServiceNow FSM / SecOps / GRC (good to have)
• Performance Analytics and Reporting
• CMDB and Discovery

• Exposure to cloud platforms (AWS, Azure) is a plus

Soft Skills

• Strong communication and stakeholder management
• Ability to work independently and in a team environment
• Proactive mindset and attention to detail

Nice to Have

• Experience working in offshore/onshore delivery models
• Exposure to tools like Jira, Azure DevOps, POSTMAN