Customer Experience Lead

About us

SharePal is a rental platform for one's lifestyle needs. Be it travel, photography, entertainment, etc, one can rent all the latest products at SharePal.in. We are building an Amazon-like e-commerce platform of rentable products for 200M urban Indians. We believe experience is more valuable than ownership and that accessibility shouldn't depend on one's affordability.

As a Customer Experience Lead at SharePal, you will be responsible for ensuring a great experience to the customer across their entire journey.

The primary responsibilities will include the following:

• Managing a team of customer support executives and keep them motivated.
• ​Maintain good customer relationships to drive customer satisfaction.
• Acting as a single point of contact for customers to resolve any order related issues by coordinating with internal sales and operations teams.
• Take inbound customer leads and help them with our offerings.
• Build good rapport and establish long term relationships with customers.
• Helping customers in their end-to-end order journey with us.
• Be the voice of the customers by having an in-depth understanding of their likes and dislikes and helping the company bring desired changes.

Requirements

• Excellent communication skills: English & Hindi
• Interpersonal skills
• Team management
• Problem solving
• Driven & ambitious Individual with a strong desire to succeed.
• Conscientious .Always on top of your pipeline without a need for reminders and follow ups.
• Desire to work in a rapidly scaling startup.
• Proficiency with MS Office
• Excellent convincing & persuasion

Education :

Any Graduate

Experience :

1-3 years in customer experience or relationship manager role

Benefits

CTC offered: ₹3,00,000 - ₹4,00,000 P.A.