Branch Operations Executive
Shivam Stock Broking
Description
Job Title:- Branch Operations Executive - Shiv am Stock Broking Limited Role Overview:
About Shiv am Stock Broking Limited: Shiv am Stock Broking****Limited, is an Authorized Regional Business Partner of Mire Asset Sharekhan.
Position: - Branch Operations Executive****Location: -Patna Bihar
Key Responsibilities:
Call Monitoring: Listen to recorded calls and evaluate performance
Complaint Analysis: Review of how customer complaints are handled and resolved
Quality Scoring: Rate interactions based on predefined criteria (tone, accuracy, resolution, etc.)
Feedback & Coaching: Provide feedback to customer service for improvement
Compliance Checks: Ensure employees follow legal and company guidelines
Reporting: Prepare audit reports and highlight trends or recurring issues
Requirements
Required Skills:
Strong attention to detail
Good communication and listening skills
Analytical thinking
Knowledge of QA (Quality Assurance) processes
Familiarity with CRM or call-center tools
Educational Qualification:
Minimum:- Graduate or above
**Experience:-**More than 1 year of experience in a similar role
Benefits
Salary Package & Other Benefits: -
Pay: ₹15,000.00 - ₹20,000.00 per Month +PF+ESIC
About Shivam Stock Broking
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