Customer Onboarding Associate

Why Shopflo

Shopflo started with a simple belief - checkout is the most under-innovated part of ecommerce. We built India's checkout-as-a-service platform for D2C brands, helping over 1,000 merchants improve conversion rates, reduce fraud COD orders, and deliver a seamless buying experience. Brands like Dot & Key, Nestasia, and The Sleep Company trust us to run their checkout.

In 2026, we were acquired by Pine Labs - one of India's most established fintech infrastructure companies. That means we now have the distribution, merchant relationships, and resources of a large fintech, while continuing to operate with the pace and ownership culture of a product team.

Startup DNA. Enterprise backing. Real product. Real traction.

The Role

We are looking for an Onboarding Associate to deliver a seamless onboarding experience for every new Shopflo merchant.

You will guide merchants from kickoff to go-live, helping them set up the platform, resolve issues quickly, and build confidence in using Shopflo. This is a customer-facing role that combines communication, problem-solving, and operational excellence.

What You Will Do

Own the onboarding journey from kickoff to go-live, ensuring merchants have a smooth and successful experience

Conduct onboarding calls, guide merchants through platform setup, and resolve queries over WhatsApp, Slack, and Google Meet

Coordinate with internal teams to troubleshoot issues, unblock merchants, and ensure timely launches

Track onboarding progress, maintain accurate CRM records, and follow up proactively after go-live to drive merchant success

What We Are Looking For

0 to 3 years of experience in customer onboarding, customer success, implementation, or another client-facing role. Freshers with excellent communication skills are welcome to apply

Strong communication, organization, and problem-solving skills with a customer-first mindset

Comfortable working across tools like CRM platforms, Slack, WhatsApp, and Google Meet

Ability to manage multiple onboarding journeys simultaneously in a fast-paced environment

Bonus Points

Experience with Shopify, ecommerce operations, or SaaS onboarding

Familiarity with payment gateways, analytics, or ecommerce tools

• Experience: 0+ years
• Seniority: Entry Level
• Languages: English