Associate UX Designer

Overview WELCOME TO SITA At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. Are you ready to love your job? The adventure begins right here, with you, at SITA ABOUT THE ROLE & TEAM: At SITA, we design digital experiences that connect airports, airlines, borders, and passengers across the globe. We're looking for an enthusiastic Associate UX Designer who is passionate about creating intuitive, modern, and user-centred experiences. This role is ideal for someone early in their UX career who wants to develop their skills while working alongside experienced designers, product teams, and engineers. You'll contribute to products that serve millions of users worldwide and help shape the future of AI-powered enterprise experiences. As part of our UX Practice, you'll work across a suite of products, helping create a consistent and holistic user experience while contributing to our evolving design system, AI initiatives, and next-generation user interfaces. WHAT YOU'LL DO: Design & User Experience Design engaging, intuitive, and accessible experiences for one or more products within the SITA portfolio. Create wireframes, user flows, prototypes, and high-fidelity UI designs using Figma. Contribute to the evolution of our Design System and help ensure consistency across products. Apply user-centred design principles to solve complex business and customer challenges. User Research & Validation Support and conduct user research activities, including interviews, surveys, workshops, and usability testing. Analyse user feedback and behavioural insights to inform design decisions. Collaborate with senior designers to translate research findings into actionable design improvements. Collaboration & Delivery Work closely with Product Managers, Engineers, and other designers throughout the product lifecycle. Provide design specifications, assets, and documentation to support development teams. Participate in design critiques, workshops, and collaborative design sessions. Help advocate for great user experiences and design best practices across teams. AI & Emerging Experiences Explore and design AI-assisted user experiences, including conversational interfaces and intelligent workflows. Contribute to the design of agent-based and AI-driven user interfaces that improve efficiency and decision-making. Experiment with emerging AI design tools and methodologies to enhance design quality and delivery speed. Qualifications ABOUT YOUR SKILLS 1–3 years of experience working in UX, UI, Product Design, or related design roles. Experience designing digital products within a software or technology environment. Strong proficiency in Figma, including prototyping, components, auto-layout, and design systems. Understanding of UX principles, Human-Computer Interaction (HCI), accessibility, and responsive design. Familiarity with UX artefacts such as personas, journey maps, wireframes, prototypes, usability reports, and research findings. Ability to communicate design concepts clearly to both technical and non-technical audiences. Experience collaborating within Agile product teams. Nice to Have Experience using AI-powered design tools and workflows. Interest in designing conversational, agentic, or intelligent user experiences. Exposure to design systems and component libraries. Experience with data visualisation or enterprise software products. Aviation, airport, airline, or travel industry experience. UX or visual design certifications (NN/g, HFI, IDF, or equivalent). Join our growing UX squad and help us design the future of aviation—because who said user journeys should only happen on the ground? Let's take UX to new heights (literally)! 🚀✈️ WHAT WE OFFER We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. 🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs) ⏰ Flex Day: Make your workday suit your life and plans. 🌎 Flex Location: Take up to 30 days a year to work from any location in the world. 🌿Employee Wellbeing: We've got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs. 🚀Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! 🙌🏽 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.