System administrator

The IT Systems Administrator will be responsible for managing, securing, and scaling the organization's internal IT infrastructure. This role will support day-to-day IT operations, ensure system reliability, and enable seamless onboarding, collaboration, and productivity across teams. The individual will work closely with internal stakeholders, vendors, and cross-functional teams to maintain a robust and secure technology environment.

Essential Functions / Deliverables

Infrastructure Management – Maintain and optimize internal networks (LAN/WAN, VPN, Wi-Fi) and cloud environments (AWS, Azure, or Google Cloud).

User Support & Helpdesk – Provide Tier 1–3 technical support to employees, ensuring minimal downtime and efficient issue resolution.

Security & Compliance – Implement and monitor cybersecurity measures including firewalls, endpoint protection (EDR), MFA, and regular patching.

SaaS Administration – Manage internal tools and platforms such as Azure and Microsoft 365.

Onboarding & Offboarding – Handle employee lifecycle activities including laptop provisioning (Mac/Windows), account setup, and asset recovery.

Asset Management – Track hardware/software inventory and manage vendor relationships for procurement and licensing.

System Monitoring & Maintenance – Ensure uptime, performance monitoring, and proactive issue resolution across systems.

Compliance & Governance Adherence – Ensure IT practices align with internal policies, security standards, and compliance requirements.

Company Culture & Professional Growth – Promote collaboration, continuous learning, and adherence to organizational values.

Requirements

Education

Bachelor's degree in Information Technology, Computer Science, or a related field

 

Certifications (Preferred)

CompTIA Network+/Security+, AWS Certified Cloud Practitioner, CCNA, or equivalent

 

Required Professional Experience

3+ years of experience in IT Support or Systems Administration

 

Technical/Computer Skills

Operating Systems: Expertise in macOS and Windows 10/11 (Linux is a plus)

Networking: Strong understanding of TCP/IP, DNS, DHCP, VLANs

MDM Tools: Experience with Intune, AirWatch, or similar tools

Cloud Platforms: Exposure to AWS, Azure, or Google Cloud

Tools & Applications: Microsoft 365, Azure administration, endpoint security tools

Automation (Preferred): Basic scripting knowledge (Python, Bash, PowerShell)

 

Professional Competencies

Understanding of IT infrastructure management, system administration, and security best practices. Ability to manage end-to-end IT operations in a fast-paced environment.

 

Preferred Work Exposure

Experience working in small-to-medium business (SMB) environments with end-to-end IT ownership

 

Behaviour and Social Competencies

Ability to take operational and tactical decisions

Strong problem-solving and troubleshooting skills

Adaptability to new technologies and environments

Strong communication skills (verbal and written)

Cross-functional collaboration and stakeholder management

Ownership and accountability for IT operations

 

Ethics & Compliance

This role requires a high level of integrity and adherence to security and compliance standards. The candidate is expected to ensure data protection, follow IT governance policies, and proactively report risks or gaps in systems and processes.