Customer Relationship Manager (female)

We are looking for a customer-focused Customer Relationship Manager to build strong relationships with customers, improve customer satisfaction, and drive repeat business for our retail company. The ideal candidate should have excellent communication, follow-up, and customer-handling skills.

• Manage relationships with existing and potential customers.
• Handle customer enquiries through phone, WhatsApp, email and in-store interactions.
• Understand customer requirements and provide suitable product/service information.
• Conduct regular customer follow-ups and maintain engagement.
• Handle customer complaints, feedback and service issues professionally.
• Build customer loyalty and encourage repeat purchases and referrals.
• Maintain accurate customer information in CRM/ERP systems.
• Coordinate with Sales, Store Operations and other teams to resolve customer requirements.
• Follow up on leads, enquiries, quotations and pending orders.
• Conduct customer satisfaction calls and collect feedback.
• Maintain customer databases and prepare CRM/MIS reports.
• Support promotional campaigns, customer events and loyalty programmes.
• Monitor customer satisfaction and identify opportunities to improve the customer experience.

• Retail Customer Relationship Management
• Customer Service
• Retail Sales
• CRM
• Front Office / Customer Support
• Lifestyle / Fashion / Jewellery / FMCG / Consumer Retail