Q-Com Logistics Executive

Job Overview: As a Q‐Com Logistics Executive, you will serve as the backbone of store‐level Q‐commerce order execution. You will coordinate closely with Store Omni Champions and courier partners to ensure timely handovers and seamless deliveries within defined timelines.You will monitor Q‐commerce logistics operations across multiple stores and cities, proactively identify and resolve bottlenecks, and ensure smooth last‐mile execution. This role plays a critical part in driving customer satisfaction through real‐time monitoring, strong cross‐functional coordination, and proactive problem‐solving.

Key Responsibilities:

• Monitor and manage daily Q‐Com order flow across multiple stores.
• Supervise store‐level handovers, ensuring order readiness and operational compliance.
• Coordinate with courier partners for timely pickups, in‐transit updates, and on‐time deliveries.
• Track, investigate, and resolve delivery exceptions, escalations, and customer‐impacting issues.
• Maintain real‐time visibility of orders through the Control Tower dashboard.
• Liaise with internal stakeholders (Operations, Technology, and Customer Support teams) to address system or process gaps.
• Ensure adherence to defined SLAs and continuously work toward improving last‐mile performance.

• HSC/Graduate in any discipline (preferably Operations, Logistics, or Supply Chain).
• 1–3 years of experience in E‐commerce operations, logistics, or control tower roles.
• Strong problem‐solving mindset with attention to detail.
• Customer‐centric approach with high ownership and accountability.
• Strong communication and coordination skills.