Socomec

Seniority: Mid Level
Languages: English

|  |  |
| --- | --- |
| |  | | --- | | Daily Operations and Technical Support  * Plan and schedule day-to-day field service activities. * Assign engineers to daily service jobs based on customer requirements and technical expertise. * Provide timely technical guidance and operational support to field engineers. * Visit customers periodically to strengthen relationships and understand service requirements. * Lead the on-site diagnosis and resolution of major or critical customer issues.  Project Execution  * Coordinate with Sales and Project teams to ensure smooth project execution. * Take direct ownership of critical projects and drive timely completion. * Oversee system testing, commissioning, documentation, and successful handover to the customer.  Technical Analysis and Customer Reporting  * Conduct detailed technical analysis of site issues and prepare clear, accurate investigation reports. * Review findings with management and incorporate inputs before finalizing reports. * Present root cause analysis reports to customers and drive corrective actions through to closure.  Safety and Performance Management  * Ensure consistent use of personal protective equipment and compliance with all safety requirements. * Promote a zero-incident and zero-accident culture through regular safety talks and follow-ups. * Monitor individual and team KPIs, follow up on performance, and initiate improvement actions where required. | |

#LI-IHK

Advanced After Sales Officer

Description

Eligibility Criteria

About Socomec