CFCO-1494 - Operations Analyst

Role Overview

The Tier 1 Operations Analyst is a core member of FMG operations team a globally distributed team that keeps the engine of our customer's supply chain running 24x7. Working within a small pod of 3-4 people, the role will process end-to-end Procure-to-Pay (P2P) transactions on the tech platform, ensuring accuracy, speed, and consistency across markets. This is a hands-on operational role, ideal for analytically minded graduates who want to build deep understanding of global food supply chain operations from the ground up.

Key Responsibilities

• Transaction Processing
  • Execute end-to-end P2P processes on the tech platform following globally standardised Standard Operating Procedures (SOPs)
    • Process purchase orders, order confirmations, invoice matching, goods receipts, and payment processing within defined SLAs
    • Handle happy-path transactions and resolve minor exceptions (e.g. price variances within threshold, data corrections) without escalation

Exception Identification & Escalation

• Identify transactions that fall outside SOP scope and escalate to Tier 2 specialists with clear documentation of the issue, actions taken, and recommended resolution
  • Categorise and log exceptions accurately to support root cause analysis and continuous improvement

Shift Handoff & Continuity

• Participate in structured shift handoffs, documenting open items, in-progress work, and context notes for the incoming pod
  • Ensure seamless 24x7 operational continuity across global time zones with zero dropped tasks

Data Quality & Compliance

• Maintain high data accuracy across all transactions processed on the tech platform
  • Adhere to FMG's data governance standards and customer compliance requirements
  • Flag data quality issues or system anomalies to the Team Lead promptly

Performance & Reporting

• Meet individual and pod-level KPIs including transaction volumes, accuracy rates, cycle times, and SLA adherence
  • Contribute to daily operational reporting and dashboard updates

• Bachelor's degree or equivalent in Business, Supply Chain, Finance, Economics, or related discipline
• 2-3 years of experience in a p2p / supply chain function as an analyst
• Strong analytical and numerical skills with attention to detail
• Excellent written and verbal communication skills in English
• Comfortable working in a structured, process-driven environment with clear SOPs
• Ability to work rotating shifts to support the follow-the-sun operating model
• Proficiency with enterprise systems and willingness to learn the Ascend platform quickly
• Team player who thrives in small, close-knit pods
• Experience working in a global or multi-time zone team environment