Associate Consultant

Why SoftwareOne?

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global. 

The role

Are you passionate about solving real-time voice and collaboration issues?

As an UC Associate Consultant, you'll deliver 24x7 technical support for SoftwareOne's Cloud Managed Services customers. You'll troubleshoot complex voice, Teams, and SBC issues, work with escalation teams, and ensure seamless communication experiences for users worldwide. You'll also create knowledge articles, maintain documentation, and continuously strengthen your skills across cloud and workplace technologies.

• Provide L2 support for Microsoft Teams, Skype for Business (On-Prem/Hybrid), Direct Routing & Cloud PBX.
• Troubleshoot and manage AudioCodes/Ribbons SBCs, SIP issues, call flows, QoS/CAC, and voice gateway configurations.
• Monitor OVOC dashboards, resolve alerts, and ensure SLA adherence.
• Handle escalations, perform RCA for major incidents, and support service improvement programs.
• Work closely with global stakeholders and deliver clear customer communication.
• Contribute to technical knowledgebases and uphold quality/security standards.

What we need to see from you

• Experience with AudioCodes/Ribbon SBCs & enterprise voice.
• Strong exposure to Microsoft Teams Voice, IP phones (Polycom, AudioCodes), and video conferencing solutions.
• Solid understanding of SIP, call routing, VPNs, PBX environments & cloud integration.
• Experience with Skype for Business, migrations to Teams & managed service operations.
• Excellent communication, troubleshooting skills, and willingness to work in 24x7 shifts.
• Engineering degree preferred; ITIL Foundations a plus.

Preferred Certifications

• MS-700 (Teams Administrator Associate)
• MS-721 (Collaboration Communications Systems Engineer)
• AudioCodes ACA

Job Function

Software & Cloud
Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com.

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.