Associate Operations Manager

Why SoftwareOne?

SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.

The role

1. Are you ready to bring your eye for detail and passion for process excellence to a global team that values speed, quality, and continuous improvement?

2. Want to be part of a team that powers Microsoft's global licensing and cloud business with precision, efficiency, and a mindset for growth?

Role Overview

We are seeking a skilled and experienced Associate Operation Manager to join our team. This role will involve overseeing and coordinating end-to-end delivery across their customer delivery journey (quote to collect), collaborating with account managers on overall account health and growth within established guidelines.

Roles and Responsibilities

• Oversees and coordinates end-to-end delivery across their customer delivery journey (quote to collect) in alignment with the Delivery team.
• Supports the Account Managers in Sales by collaborating with them on the overall account health and growth.
• Acts as the single point of contact for account manager and customer, managing their day-by-day delivery and overseeing customer experience.
• Should have licensing knowledge.
• Works in conjunction with the back office during the quotation and order management process.
• Tracks customer adoption and growth.
• Focuses on resolution times and output instead of tasks performed for the customer.
• Understanding of pre-sales and post-sales activities.

What we need to see from you

• Background in Technology Licencing or Services
• 2+ years in a Customer Success, Sales operations, Account Management or similar role
• Understands the processes of quote and order management, onboarding a client and after sales.
• Experienced in IT Service Management or Service Delivery
• Experience working with enterprise customers

Job Function

S&C Delivery