Cluster Operations Manager

Key Responsibilities:

Primary Responsibilities:

**Team Coordination:**Supervise daily operations of 2–3 Project Owners and 6–8 Project Coordinators. Define daily targets, track performance, and provide regular updates. **Operational Management:**Use tools like software or Excel to monitor and streamline execution processes. **Cross-functional Coordination:**Collaborate with internal teams such as Design and Customer Delight for smooth project execution. **BOM Review:**Analyze and validate Solar Bill of Materials. **Project TAT & Profitability:**Support the Customer Success Owner in achieving timely project delivery and maximizing profit margins. **Follow-ups & Escalations:**Ensure rigorous tracking of project milestones and stakeholder follow-ups. **Customer Relationship Management:**Handle queries, ensure smooth communication, and achieve customer delight. **Installation Monitoring:**Offer support to on-ground installation teams—both locally and across cities via remote monitoring tools. **KPI Management:**Set performance KPIs and ensure team adherence. **Team Development:**Encourage learning and development for continuous upskilling of the team.

Secondary Responsibilities:

**InC (Installation Crew) Onboarding & Training **Material Management:Track procurement needs in coordination with the Purchase team. **Recruitment:**Support the hiring process for Project Coordinators when needed

• Positive attitude & problem-solving approach
• Ability to make tactical decisions under pressure
• Strong communication skills (English, Hindi, and local language)
• Team leadership and collaborative mindset
• Experience with statutory compliance work