CS Specialist

About SolarSquare:At SolarSquare we are building the Home-Energy brand of future India. We help homes switch to rooftop solar and move away from traditional coal electricity. We are a full-stack D2C residential solar brand - designing, installing, maintaining (after-sales) and financing solar systems for home-owners across India.In 3 years we have scaled to become the leading residential solar brand in India. We are obsessed with quality, customer service and innovating to make it simple for homes to switch to solar. We are looking for leaders to join us in this mission.Know us a bit better through these links: Techcrunch SolarSquare articleElevation - Podcast with SolarSquare FoundersStartup by IIT Grads Helps Indian Homes Run on Zero Electricity, Earns Rs 200 Crore in RevenuesThe Climate Conversations ft Solar SquareElevation Capital - SolarSquare

We are looking for a customer-focused and proactive Customer Success Executive to ensure an exceptional post-sales experience for our residential solar customers. You'll play a key role in onboarding customers, driving product adoption, ensuring satisfaction, and nurturing long-term relationships. If you are passionate about delivering delightful customer experiences and want to be part of India's clean energy revolution, we'd love to meet you!Key ResponsibilitiesCustomer Onboarding & EngagementBe the first point of contact for customers, guiding them through onboarding and usage.Support training and adoption of solar solutions to ensure customers achieve early success.Maintain high levels of engagement and satisfaction throughout the customer lifecycle.Customer Relationship ManagementAct as a customer advocate, addressing queries and concerns promptly and empathetically.Relay customer feedback and insights to internal teams to enhance service delivery and NPS.Collaborate with the Customer Success Manager to improve the overall customer journey.Community & Growth SupportActively contribute to building a strong community of happy solar users.Identify upsell/cross-sell opportunities and share them with the sales team.Maintain excellent rapport and encourage positive word-of-mouth referrals.CRM & Process OwnershipMaintain accurate records in the CRM and ensure timely updates on customer progress.Monitor customer health through key metrics and take corrective actions proactively.Support issue resolution and coordinate with stakeholders for timely closures.

1–3 years of experience in customer success, relationship management, or customer support roles. Experience in clean tech, fintech, telecom, or D2C is a plus. Excellent written and verbal communication skills (English, Hindi, and regional language preferred)Strong problem-solving and conflict resolution skillsAbility to collaborate cross-functionally and manage multiple stakeholdersCustomer-centric mindset with attention to detail