CS Specialist
SolarSquare
Description
Role Overview
We are looking for a customer-focused and proactive Customer Success Executive to ensure an exceptional post-sales experience for our residential solar customers. You'll play a key role in onboarding customers, driving product adoption, ensuring satisfaction, and nurturing long-term relationships. If you are passionate about delivering delightful customer experiences and want to be part of India's clean energy revolution, we'd love to meet you!*
Key Responsibilities
Customer Onboarding & Engagement
Be the first point of contact for customers, guiding them through onboarding and usage. Support training and adoption of solar solutions to ensure customers achieve early success. Maintain high levels of engagement and satisfaction throughout the customer lifecycle.
Customer Relationship Management
Act as a customer advocate, addressing queries and concerns promptly and empathetically. Relay customer feedback and insights to internal teams to enhance service delivery and NPS. Collaborate with the Customer Success Manager to improve the overall customer journey.
Community & Growth Support
Actively contribute to building a strong community of happy solar users. Identify upsell/cross-sell opportunities and share them with the sales team. Maintain excellent rapport and encourage positive word-of-mouth referrals.
CRM & Process Ownership
Maintain accurate records in the CRM and ensure timely updates on customer progress. Monitor customer health through key metrics and take corrective actions proactively. Support issue resolution and coordinate with stakeholders for timely closures.
Eligibility Criteria
- 1–3 years of experience in customer success, relationship management, or customer support roles.
- Experience in clean tech, fintech, telecom, or D2C is a plus.
- Excellent written and verbal communication skills (English, Hindi, and regional language preferred)
- Strong problem-solving and conflict resolution skills
- Ability to collaborate cross-functionally and manage multiple stakeholders
- Proficiency in Google Sheets, MS Excel, and CRM tools
- Customer-centric mindset with attention to detail
About SolarSquare
SolarSquare is an Indian renewable energy company providing rooftop solar solutions and financing for residential and commercial customers, focusing on clean energy adoption and sustainability.