Customer Delight Manager

Role

Department - Operations Reporting To - State Operations Head (SOH)** Employment Type - Full‐time

Role Overview

As a Customer Delight Manager, you will be the face of SolarSquare for our customers post‐sale—ensuring every customer journey is smooth, timely, and delightful. Your mission is to transform installations into memorable experiences, driving top‐tier service and post‐installation satisfaction.You will manage on‐ground customer communication, handle escalations, coordinate internally for issue resolution, and ensure every solar project ends with a delighted customer.If you're obsessed with customer satisfaction, love solving operational challenges, and want to make a real impact in India's clean energy journey—this role is for you.

Key Responsibilities

Customer Communication & Engagement

Serve as the primary point of contact for customers during project execution Provide regular updates on progress, timelines, and post‐installation support Handle complaints, queries, or concerns with empathy and urgency

Escalation & Issue Resolution

Identify pain points during design, installation, or documentation Proactively resolve customer escalations in coordination with internal teams (Ops, Design, Legal, Service) Ensure TAT and NPS targets are met or exceeded

Quality Monitoring

Conduct post‐installation quality checks (remotely or in‐person where needed) Ensure checklists, system readiness, and final handovers meet SolarSquare standards

Documentation & Handover

Oversee proper documentation of project status, net metering, and compliance closure Coordinate final handovers and feedback collection

Feedback & Improvement

Capture customer feedback and escalate insights to improve processes Support initiatives to improve NPS, reduce cancellations, and drive referrals

• Graduate (any discipline).
• Background in engineering, customer service, or operations is a plus.