Customer Experience Executive

➢ Job description / Responsibilities – • As part of the training, observe on site sales in person or via recordings • Evaluate adherence to process, conversation & experience quality, and overall pitch effectiveness across the field sales team • Regularly review and help optimize calling scripts based on customer response patterns, business objectives, and campaign changes. • Speak with customers post-meeting to capture key questions, objections, and concerns

• translating these into practical FAQs and coaching points the sales team can use daily • Identify frequently missed behaviours and gaps in communication, and work with sales / training teams to improve pitch quality • Act as a bridge between customer feedback and the sales team — sharing insights in a constructive, growth-oriented way • Highlight best practices from high-performing consultants and use them to • continuously refine scripts and processes • Track the impact of coaching interventions over time by monitoring changes in consultant behaviour, pitch quality, and customer response — measuring what is and isn't working • Monitor how consistently consultants are communicating key product value propositions

➢ Skills Required– • Empathy and emotional intelligence • Observational sharpness (reading tone, intent, customer signals) • Communication & Listening Skills • High attention to detail - Pattern Recognition • Stakeholder management • Good to have - use of AI tools for summarisation and pattern spotting.