Customer Success Executive

About SolarSquare we are building the Home-Energy brand of future India. We help homes switch to rooftop solar and move away from traditional coal electricity. We are a full-stack D2C residential solar brand - designing, installing, maintaining (after-sales) and financing solar systems for home-owners across India.In 3 years, we have scaled to become the leading residential solar brand in India. We are obsessed with quality, customer service and innovating to make it simple for homes to switch to solar. We are looking for leaders to join us in this mission.As a Customer Success Executive, you will play a key role in managing customer relationships and delivering a seamless post-sales experience. You'll support onboarding, foster product adoption, resolve customer concerns, and contribute to customer satisfaction and retention. Working closely with the Customer Success Manager and other internal teams, you will be the customer's go-to representative and voice within the company.Key ResponsibilitiesAssist in managing the end-to-end customer lifecycle including onboarding, support, adoption, and retention.Serve as the primary point of contact for customer queries, feedback, and issues—ensuring a consistent and high-quality experience.Collaborate with internal teams (product, sales, operations) to address customer challenges and improve satisfaction.Monitor and analyze customer health metrics, taking proactive steps to improve engagement and reduce churn.Work with the Customer Success Manager to improve Net Promoter Score (NPS) by championing customer feedback and improvements.Manage CRM platforms and maintain detailed records of customer interactions, feedback, and service actions.Support community building and customer growth by identifying upsell or cross-sell opportunities and sharing them with the sales team.Provide prompt and professional responses to customer support requests and coordinate resolutions with relevant departments.Create reports and maintain dashboards on customer satisfaction, retention, and service performance.

Minimum graduate degree (MBA preferred). 1–3 years of experience in customer success, client servicing, or customer relationship management. Excellent verbal and written communication skills in English and Hindi. Strong ability to resolve conflicts and maintain long-term positive relationships. Hands-on experience with CRM tools and customer service platforms.