Experience Store Lead

🔹 Role Overview

As an Experience Lead at the SolarSquare Experience Centre, you will act as a sales consultant and brand ambassador, guiding walk‐in customers through their solar journey. You'll provide tailored consultations, nurture leads, coordinate home visits, and manage in‐store kiosks. Your goal is to ensure a seamless, informative, and conversion‐focused customer experience, while contributing to store performance and revenue.

🔹 Key Responsibilities

Customer Consultation & Sales Conversion:

• Greet and engage walk‐in customers, offering customized solar consultations.
• Explain solar system benefits, financing options, ROI, and available government subsidies.
• Use digital tools and interactive content to enhance the consultation process.
• Handle objections and explain technical concepts in a simplified, relatable way.

Lead Nurturing & Home Visits:

• Follow up with store‐generated leads through calls, messages, and appointments.
• Schedule and conduct home visits where needed to consult potential buyers.
• Collaborate with the Operations team to plan and complete Design Evaluation Visits (DEV).
• Maintain regular follow‐ups to build trust and drive lead conversion.

Experience Centre & Kiosk Management:

• Maintain a welcoming, clean, and informative in‐store atmosphere.
• Operate and manage experience kiosks in malls or external locations.
• Engage walk‐by traffic, generate interest, and capture new leads.
• Participate in customer engagement events and product demo sessions.

Store Performance & Reporting:

• Monitor conversion metrics, daily walk‐ins, and overall store performance.
• Use CRM tools and Excel to log, track, and analyze sales data.
• Drive personal and store‐level targets and incentive goals.
• Report insights and customer feedback to enhance the buying journey.

• 2–5 years of experience in sales or consultative selling, preferably in solar, consumer durables, real estate, or financial products.
• Strong communication and relationship‐building skills.
• Ability to simplify and explain technical topics clearly to customers.
• Proactive and persistent in lead follow‐up and closure.
• Familiarity with CRM systems and Excel for daily performance tracking.
• Background in renewable energy or a passion for sustainability (Good to Have).
• Experience with in‐store events, mall kiosks, or BTL activities (Good to Have).
• Ability to work independently while being a collaborative team player (Good to Have).
• Fluency in regional language(s) for stronger customer connect (Good to Have).