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Lead Relationship Manager - Team Lead / Senior Team Leader
SolarSquare
SolarSquare, Koramangala, Bengaluru, Karnataka 560034
Full-Time
5.0 - 6.5 LPA
null experience
Description
- Involved in the End-to-End Sales process from Lead Generation to Order Collection and payment Collection.
- Generating leads from multiple platforms.
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.
- Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications
- Analyzing customer feedback on products and services offered
- Documenting processes and logging technical issues, as well as customer compliments and complaints.
Eligibility Criteria
- The candidate should have excellent communication skills both written and verbal
- The candidate should be a problem solver and should be able to coordinate with multiple stakeholders.
- The candidate should be able to resolve conflicts with the customer
- The candidate should be a team player and should have capability to lead the team
- Extensive experience in gathering and interpreting customer experience information. Solid knowledge of online customer engagement platforms and channels
- Proficiency in MS Office
About SolarSquare
SolarSquare is an Indian renewable energy company providing rooftop solar solutions and financing for residential and commercial customers, focusing on clean energy adoption and sustainability.