Relationship Manager Trainee

What you will do

• Own the end-to-end customer journey after a rooftop solar system purchase.
• Provide clear and proactive updates on installation milestones and timelines.
• Handle customer queries with empathy, professionalism, and patience.
• Identify and resolve potential issues early to ensure high customer satisfaction. This role requires individuals who are comfortable handling frequent customer conversations and maintaining consistent communication while following structured processes.

About the Role

At SolarSquare, the Relationship Manager team plays a crucial role in delivering an exceptional customer experience. As a Relationship Manager Trainee, you will become the primary point of contact for homeowners after they purchase a rooftop solar system. Your role is to guide customers through every stage of their solar journey while ensuring transparent communication and seamless coordination with internal teams. This role is customer-facing, relationship-driven, and process-oriented, and it is based entirely in our Pune office.

• 0-3 years of experience in customer facing roles
• Excellent verbal communication skills
• Comfort communicating in Hindi and English
• Additional regional language proficiency is a plus
• Strong ownership and accountability
• Ability to remain calm and patient in customer conversations