Client Relations Associate

This is a remote position.

SOLO Network, the flagship product of SPARK+, is an AI-powered upskilling and credential-first platform that helps learners build skills, showcase achievements, and connect with opportunities. We work closely with students, educational institutions, and employers to create a stronger bridge between learning and careers.

We are looking for a proactive and people-focused Client Relations Associate who can build strong relationships with institutions, learners, and partner organizations while ensuring a smooth and positive experience across the SOLO ecosystem.

The ideal candidate should have excellent communication skills, strong coordination abilities, and a passion for helping clients and users achieve success through the platform.

Responsibilities

• Coordinate regularly with clients, institutions, admins, and users to understand product usage, feedback, and challenges.

• Collect client insights, feature requests, user concerns, and improvement suggestions and communicate them to internal teams.

• Work closely with product, tech, operations, and marketing teams to ensure proper coordination and smooth execution.

• Monitor platform usage and identify areas where clients may require additional support or guidance.

• Conduct regular follow-ups with clients to ensure smooth onboarding, engagement, and adoption of the platform.

• Support clients with platform-related queries, workflows, and usage guidance.

• Help track issues, updates, and client concerns to improve overall client satisfaction.

• Assist in preparing feedback summaries, reports, product improvement notes, and client success updates.

• Conduct product walkthroughs, demos, onboarding sessions, and review meetings when required.

• Work with internal teams to help improve user experience, platform engagement, and product adoption outcomes.

Requirements

• Strong communication and relationship management skills.

• Good coordination and follow-up abilities.

• Basic understanding of technology, digital products, and platform workflows.

• Ability to understand client requirements and communicate them clearly to internal teams.

• Problem-solving mindset with attention to detail.

• Comfortable working with cross-functional teams and managing multiple conversations.

• Confident, organized, and client-focused.

• Interest in technology, upskilling, education, and product-driven environments.

Benefits

• Hands-on experience in client success, product operations, and product feedback management.

• Opportunity to work closely with product, tech, and business teams.

• Exposure to real-world product improvement and client engagement processes.

• Practical learning in product adoption, onboarding, coordination, and communication.

• Opportunity to grow into higher client success or product-focused roles based on performance.

• Flexible and collaborative work environment.