Candidate Support Intern

This is a remote position.

Role Overview

As a Candidate Support Intern, you will play a crucial role in managing candidate

communications, verifying documentation, and ensuring that all candidate interactions are

handled with professionalism and empathy. Your role will be a blend of customer support and

candidate outreach, focusing on resolving issues and enhancing the overall candidate

experience.

Responsibilities:

● Be a candidate champion, addressing inquiries and resolving issues via email or chat.

● Review candidate-provided documents for completeness and accuracy, communicating

clearly if additional information is required.

● Educate candidates on the documentation process, providing guidance and support to

ensure they understand the requirements.

● Document candidate interactions and feedback to identify trends and areas for

improvement in the candidate experience.

● Collaborate with cross-functional teams to address candidate needs and enhance the

overall experience.

● Create and maintain support documentation to streamline common and recurring

questions.

● Assist Candidate Success Managers with tasks such as updating candidate information

and informing internal teams of any escalated issues.

● Handle level 1 escalations that require a solid understanding of our documentation and

candidate support processes.

Your First Month:

Weeks 1 & 2: Learn our communication style and the tools we use. Get familiar with our

processes by handling 10 candidate inquiries daily.

***Weeks 3 & 4:***Delve deeper into document verification and aim to process 30 documents per

day. Develop a solid understanding of candidate support operations and work towards handling

50 documents daily.

Week 5: Gain independence in managing candidate emails and contribute significantly to

clearing the team's tasks.

What We're Looking For:

**High Agency:**You take initiative, make decisions, and tackle challenges proactively.

Communication Champion: You communicate with clarity, professionalism, and empathy.

Detail Detective: You have a keen eye for detail and excel at solving problems.

**Tech Savvy:**You are comfortable with Google Sheets and eager to learn new software tools.

Team Player: You collaborate enthusiastically and are always eager to learn and grow.

Shift Timings:

1st Shift – 9:30 AM to 6:30 PM

2nd Shift – 12:30 PM to 9:30 PM

The candidate will be required to work in either shift based on business requirements. We have rotational shifts and Please note the shift timings could evolve depending on the business requirements.

Requirements

● Strong written and verbal communication skills.

● Basic understanding of customer support and/or candidate management.

● Ability to work independently and as part of a team.

● Strong organizational skills and attention to detail.

Please Note:

● This is a full time internship opportunity so expect to work for 9 hours including 1 hour

of break and you should be available for a minimum duration of 6-9 months.

Shift Structure:

● 6-Day Workweek: This is a fast-paced, full-time internship where you'll work six days a

week Monday - Saturday.

● Night Shifts & Weekends: While not a regular requirement, there may be times when

you'll need to work night shifts or Sundays. When that happens, you'll be compensated

for your extra efforts.

● Overtime (OT): If you're required to work on Sundays or night shifts, you'll receive

overtime pay as per company policy. Your time and hard work will be recognized and

rewarded!

● Work Hours: You'll be working 9 hours a day, with a 1-hour break to recharge. It's all

about balancing productivity with well-being.

As part of our initial screening process, we request you to complete a short AI interview of 10 mins duration. This will help us better evaluate your fit for the role.

Please take up an AI interview at the given link

Interview link: https://app.goodfit.so/jobs/springworks/Support-Intern?id=WGmSFhyWiuthF9pbiBXR8

Benefits

About Company / Benefits

● Health Insurance of 4 lakhs sum insured, Covers self + children + spouse. Unlimited free

● Tele doctor consultations with 15 different specialities for you and your family members

including Mental Health.

● Learning & development budget ( Up to Rs. 21,000/-)

● Work from anywhere effortlessly with our remote setup perk: Rs. 10,000. Decide how

you want to use this. Yours to keep.

● Work from anywhere - no location preferred. We have people working from 85 different

cities in the country. Truly India. You can even work from a beach, hill or just a city.

● Earn EngageWith points for recognitions from team members, and special events like

anniversaries and birthdays, which can be redeemed for various rewards and

recognitions.