Program Engineer/Technical Sales

Position:  Program Engineer
FLSA Status: Exempt
Department: Sales
Location: Remote, NA based (Role reports to APAC Leadership)

Overview: The Program Engineer is a key sale team member, providing support and consultation on a global scale for work tooled/textured in the Asia Pacific region.  In addition to interfacing with customers directly, this role acts as a liaison to internal stakeholders (sales, operations) in peer regions to ensure timely communication, job tracking/updates, consult, and problem resolution for customer work in APAC.  As a trusted and professional sales team member, the Program Engineer promotes the combined offerings of Standex Engraving. 

Experience and Education:

• University degree (4 yr) or above.
• Relevant working experience in project or program management; experience in mold industry projects is preferred; familiar with project team collaboration and project execution processes.

Knowledge, Skills and Abilities:

• Proactive and results-driven with strong execution; cheerful personality, eager to learn new knowledge with good adaptability.
• Excellent communication and coordination skills with a strong sense of responsibility Basic Chinese communication preferred. Flexible working hours.
• Detail orientated
• Good communication of technical details is essential, both verbally and written
• Self-starter with ability to work under minimal supervision
• Ability to effectively interface with an array of customer personalities, in various situations.  Strong collaboration skills to work cross functionally.
• Accurate transcription of information – proficient data entry skills
• Proficiency with Microsoft office suite.  Experience with SAP (or another ERP system) desired.
• Problem solving and technical aptitude essential
• Ability to travel as needed:  approximately 30% - 40% domestic, and 3-4 internationally trips annually.

Essential Duties:

• Responsible for end-to-end program management, including program and project planning, progress tracking, cost control, risk identification and problem-solving, to ensure projects are delivered on time and with qualified quality.

• Develop a strong consultative relationship with customers

• Promote the combined offerings of Standex Engraving (Chemical, Laser, Tool Finishing, etc.)

• Provide customers with technical support and solutions (tooling, molded parts, etc.)

• Manage the details of upcoming jobs to ensure that tools are ready to move through the texturing process when they arrive at facility

• Accurate and timely dissemination of information

• Performs intermediate to advanced part mark-ups texture line-ups

• Attends customer meetings

• Communicate with customers on requirements, coordinate with internal departments including production, engineering and quality, allocate resources effectively, and promote cross-departmental communication and collaboration.

• Manage program documentation, organize meetings, prepare progress reports. Control key program milestones, and standardize program management processes.