Renewals Analyst

About StarRez

StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner.

About The Role

Our Renewals Analysts are responsible for managing a high-volume portfolio of all StarRez customers.  This role will be responsible for managing a high-volume portfolio of approximately 2,000 College Pads Property Management customer accounts, ensuring timely and successful contract renewals.

This role supports both auto-renewal accounts, which require proactive communication, reminders, and relationship management, and manual renewal accounts, which require light sales, retention, and value-based conversations.

This is a process-driven, high-impact role that combines operational execution with customer communication. You will leverage company-provided AI tools and automation systems to streamline workflows, improve efficiency, and support data-driven decision-making.

This role provides a strong foundation for career growth into Customer Success, Revenue Operations, or Account Management roles within StarRez.

Responsibilities:

Renewals Management & Execution

• Manage end-to-end renewal processes for a high-volume portfolio (~2,000 accounts) with defined workflows and SLAs

• Oversee auto-renewal accounts by proactively sending reminders, validating contract details, and ensuring timely processing

• Execute structured renewal motions for manual accounts, including pricing alignment, contract updates, and retention-focused conversations (no heavy outbound sales prospecting)

• Drive to extend term commitments to minimum one year or 18-24 month agreements.

• Ensure all renewal contracts are accurate, compliant, and completed on time

• Adhere to defined renewal processes, documentation standards, and data accuracy requirements

Customer Communication & Retention

• Maintain consistent, proactive communication with customers to reinforce value and ensure smooth renewals

• Support renewal conversations with clear, structured value messaging

• Identify at-risk accounts using data signals and escalate appropriately to support retention efforts

• Utilize AI-assisted tools to draft, personalize, and scale customer communications efficiently

• Deliver a consistent and professional customer experience across a high-volume account base

Data, Forecasting & Reporting

• Maintain accurate renewal forecasts and pipeline tracking within Salesforce

• Use dashboards and AI-supported insights to identify renewal risks, trends, and opportunities

• Ensure all customer records, contract details, and activity logs are complete and up to date

• Provide regular reporting and updates to leadership on renewal performance

Automation & Process Optimization

• Leverage company-provided AI and automation tools to streamline renewal tracking, follow-ups, and reporting

• Reduce manual effort by utilizing systems for reminders, data updates, and communication workflows

• Identify opportunities to improve efficiency within existing processes and workflows

• Partner with internal teams to support continuous improvement initiatives

Collaboration & Support

• Work closely with Sales, Customer Success, and Customer Operations teams to support renewal outcomes

• Assist with account analysis to identify retention risks and opportunities for packaging or pricing alignment

• Support cross-functional initiatives related to renewals, customer experience, and operational improvements

• Complete additional projects and responsibilities as assigned

Required Qualifications

• 3+ years of experience in renewals, sales support, customer success, or account management

• Proficiency in Microsoft Office (Excel, PowerPoint, Outlook)

• Willingness to work in evening shifts aligned with North American time zones

• Experience working with CRM systems (Salesforce preferred)

• High attention to detail and strong organizational skills

• Ability to manage a high-volume workload and meet deadlines consistently

• Comfortable working in structured, process-driven environments

• Self-motivated and able to work independently with exceptional accountability

• Comfort using or learning AI-enabled tools to improve productivity

Preferred Qualifications

• Experience working with SaaS or property management customers

• Familiarity with contracts, renewals processes, and pricing structures

• Experience: 1+ year
• Seniority: Entry Level
• Education: Bachelor's degree required
• Languages: English