General Manager - Operations & Strategy

As a General Manager at StayVista, you'll be responsible for the overall guest experience across all regions, working closely with regional managers to ensure consistent service delivery. The General Manager you will also focus on improving the company's overall guest satisfaction ratings.Your Role As a General Manager at StayVista, you'll be responsible for the overall guest experience across all regions, working closely with regional managers to ensure consistent service delivery. The General Manager you will also focus on improving the company's overall guest satisfaction ratings.

Develop and implement company-wide guest experience strategies.Lead cross-functional teams in initiatives to enhance guest experience.Monitor and report on guest satisfaction metrics at a national level.Take ownership of guest satisfaction, staff performance, and operational excellence.Manage and mentor senior staffDevelop operational SOPs and improvement initiativesAnalyze guest feedback and implement corrective actionLarge scale operations, define process drive with large set of peopleData insights and process improvements.KYC of guest to be maintained, guest feedback score, cancellation and grievances management7+ years of experience in a similar role.Master's Degree in Hospitality, Business Administration, or a related field