Senior Executive - Training & Quality

Senior Executive - Training & Quality at StayVista is looking for a passionate professional to own learning content, training delivery, and quality frameworks to improve team performance and customer outcomes. The role requires 2-3+ years of experience in Learning & Development, Training, or Quality roles. Strong facilitation, presentation, and communication skills are essential. A data-driven and process-oriented mindset with the ability to interpret performance metrics is needed. Prior experience in sales, contact centre, or hospitality environments is an added advantage. This position includes tasks supporting Owner and Guest Management, as determined by organizational needs.

Design and develop engaging learning videos, SOPs, and structured training content aligned with business processes and service standards. Deliver impactful classroom and on-the-job training sessions to ensure knowledge retention, skill enhancement, and performance improvement. Conduct regular quality audits and provide actionable coaching feedback to drive individual and team performance. Maintain and analyze training and quality dashboards to track KPIs, identify gaps, and measure effectiveness. Drive process improvements by identifying inefficiencies and implementing best practices to enhance operational excellence.