Associate - OPC

Position : AssociateDepartment : Order Planning & ControlReporting to : ManagerAbout Us:Owned by Stone Shippers Limited, Stonestry is a leading full-service Indian natural stonemanufacturer with four decades of experience. Stonestry specializes in sourcing, designing, anddelivering premium-quality quarzitic sandstone, limestone, basalt, marble, schist, slate andgranite.Why Stonestry (Stone Shippers Limited) is a Great Place To Work?We are India's largest exporter of quartzitic sandstone, backed by over four decades of industryexperience. Our expertise spans a wide range of natural stones, including sandstone, limestone,granite, marble, basalt, schist, and slate. With eight in-house quarries and partnerships with200+ mines across India, we serve clients in over 15 countries through four state-of-the-art,ISO-certified manufacturing facilities in North and South India.Key ResponsibilitiesOrder Management and Customer Coordination: Oversee end-to-end order processing, including pricing for select customers. Ensure timely adherence to the order dispatch schedule and proactively address delays. Monitor and coordinate sample dispatches, ensuring prompt follow-ups with customers. Provide weekly updates to customers on their order status, addressing any concernsproactively. Participate in weekly customer calls to discuss updates, resolve queries, and strengthen customer relationships.Internal Coordination and Process Management: Work closely with production facilities to align order dispatches with production timelines. Collaborate with internal teams to ensure seamless execution of customer orders and commitments. Track and analyze customer complaints, providing solutions to enhance service quality.Reporting & Follow-ups: Maintain accurate records of orders, dispatch schedules, and customer interactions. Prepare and present reports on customer account status and order fulfilment metrics. Escalate unresolved issues to senior management and suggest process improvements.Requirement: Monday to Friday – 09.00 am to 05.30 pm (Work from Office) Saturday – 09.00 am to 02.00 pm (Work from Home)

Bachelor's degree in Business Administration, Supply Chain, or a related field. 2-4 years of experience in customer support, order processing, or sales coordinationroles. Strong analytical and problem-solving skills with an ability to handle escalations. Proficiency in CRM software, MS Office (Excel, Word, PowerPoint). Excellent communication and negotiation skills to manage internal and external stakeholders. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.