Operations Executive

About Storiya AI

Storiya AI is building the future of personalized storytelling through artificial intelligence. We create custom storybooks, illustrations, audiobooks, and printed books that bring every story to life. Our mission is to combine creativity and technology to deliver memorable experiences to families and creators worldwide.

Role Overview

We are looking for a highly organized and proactive Operations Executive to manage the day-to-day operational activities of Storiya AI. This role is ideal for someone who enjoys multitasking, solving problems, and ensuring smooth business operations.

You will be responsible for order fulfilment, customer communication, vendor coordination, administrative support, and basic accounting activities while ensuring every customer receives an exceptional experience.

Key Responsibilities

• Process and manage customer orders from receipt to delivery.
• Coordinate packing, shipping, and dispatch of printed books.
• Track orders and ensure timely fulfilment.
• Communicate with customers regarding enquiries, order updates, and support.
• Coordinate with printing, logistics, and other vendors.
• Maintain accurate order and operational records.
• Assist with invoices, payments, expense tracking, and basic bookkeeping.
• Coordinate with the finance team for reconciliation when required.
• Manage office administration and operational documentation.
• Monitor inventory of packaging and office supplies.
• Identify operational improvements and help streamline internal processes.
• Support cross-functional teams to ensure smooth daily operations.

Preferred Skills

• Experience with Zoho applications (Books, CRM, Inventory, Desk, or People).
• Experience coordinating logistics, shipping, or order fulfilment.
• Knowledge of e-commerce or publishing operations is an advantage.

What You'll Do Every Day

• Fulfil customer orders.
• Coordinate with vendors and logistics partners.
• Support customers with order-related enquiries.
• Maintain operational and financial records.
• Ensure every order is packed and delivered accurately.
• Help improve the overall customer experience.

Requirements

• Bachelor's degree in Business Administration, Commerce, Operations, or a related field.
• 1–3 years of experience in operations, administration, customer support, or office management.
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.
• Good knowledge of Microsoft Office or Google Workspace.
• Basic understanding of accounting and invoicing.
• Comfortable working with CRM, ERP, and online business tools.
• Ability to multitask in a fast-paced startup environment.
• Positive attitude, attention to detail, and willingness to learn

Benefits

Why Join Storiya AI?

• Work on an innovative AI-powered storytelling platform.
• Be part of a fast-growing startup with global ambitions.
• Opportunity to learn across operations, customer success, finance, and business management.
• Collaborative and creative work environment.
• Career growth opportunities as the company expands.

If you're passionate about operations, organization, and delivering exceptional customer experiences, we'd love to hear from you.

Need Help? Contact Us

Have questions or need assistance? Our support team is here to help. 

Reach out to us, and we'll get back to you as soon as possible.