AI Engineer

Key Responsibilities

• Design and develop AI-driven workflows
• Build, train, and deploy AI agents to automate repetitive, high-volume tasks inside Zoho CRM.
• Integrate AI solutions with Zoho One (CRM, People, Desk, Flow, etc.).
• Ensure data security, compliance, and seamless user experience.
• Work with cross-functional teams to identify automation opportunities and measure outcomes.

Requirements

Education

• Bachelor's or Master's degree in Computer Science, Artificial Intelligence, Data Science, or related field.
• Additional certifications in Zoho CRM / Zoho Creator / Automation / AI-ML will be an advantage.

Skills Required

Zoho CRM & Automation:

Zoho CRM, Zoho Creator, Deluge scripting, workflows, blueprints, custom modules, API integrations.

Experience orchestrating multi-app workflows and third-party integrations.

AI / ML / Intelligent Automation:

AI/ML model deployment and intelligent agent integration

OCR and document processing tools (Google Document AI, AWS Textract, ABBYY, RPA-based document extraction).

RPA platforms for process automation.

Soft Skills & Business Understanding:

Translate complex business processes into end-to-end AI-powered automation.

Strong understanding of data privacy and compliance requirements.

Bonus / Preferred:

Experience with chatbots or voice bots integrated into CRMs.

Intelligent document verification / fraud detection workflows.