Customer Success Manager (Paid Media / Performance Marketing)

Role OverviewWe are looking for a highly driven and client-focused Customer Success Manager to manage end-to-end client relationships, campaign execution, and growth initiatives. The ideal candidate should be comfortable handling multiple stakeholders, driving campaign performance, ensuring client satisfaction, and acting as a strategic partner between internal teams and clients.

Key Responsibilities****Client & Account Management

• Act as the primary point of contact for assigned clients/accounts
• Build strong long-term client relationships and ensure high customer satisfaction
• Understand client business goals, KPIs, and marketing objectives
• Conduct regular review calls, business updates, and performance discussions
• Manage client expectations and proactively address concerns/escalations

Campaign Management

• Coordinate for digital campaigns across multiple channels
• Monitor campaign delivery, pacing, optimization, and overall performance
• Track campaign KPIs and generate actionable insights

Customer Success & Growth

• Identify upsell and cross-sell opportunities within existing accounts
• Drive retention and account growth through strategic recommendations
• Support onboarding and smooth transition for new clients
• Ensure clients derive maximum value from Segumento's offerings
• Maintain strong renewal and relationship metrics

Reporting & Analytics

• Analyze performance trends and recommend optimization strategies
• Translate data into meaningful business insights for clients
• Maintain accurate account documentation and communication records

Internal Collaboration

• Coordinate with internal teams to ensure timely delivery and execution
• Align campaign strategy with client expectations
• Escalate operational issues proactively and drive resolution
• Contribute towards improving internal processes and workflows

• 2–6 years of experience in: Account Management / Campaign Management/ Customer Success
• Strong understanding of digital advertising ecosystem
• Excellent communication and stakeholder management skills
• Analytical mindset with comfort around campaign metrics and reporting
• Ability to multitask and manage multiple accounts simultaneously
• Strong ownership and problem-solving abilities
• Proficiency in Excel, Google Sheets, PowerPoint, and reporting tools